Shipping Policy
Last Updated: 21 July 2025
Who We Are
Momo-Ecommerce ("we," "us," or "our") operates the website https://homelytouch.co.uk. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within the United Kingdom.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 0–1 business days, Monday to Friday.
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Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
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Delivery Time: Once processed, orders are expected to arrive within 4 to 8 business days.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 4–9 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: support@homelytouch.co.uk
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Phone: +31 6 21191269
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Address: Bolwerksepoort 39, 2152 EW Nieuw Vennep, Noord Holland, the Netherlands
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Opening Hours: Monday to Friday - 9:00 AM to 5:00 PM
