FAQ's

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.

Yes! Sign up for our newsletter to receive exclusive discounts and promotions.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.

Yes, you can enter your discount code or gift card during checkout. If you experience any issues, feel free to reach out.

Yes, you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.

Most of the products are shipped directly from our supplier.

Yes, we always offer free shipping – no minimum order value required.

We currently ship to the United Kingdom. We’re working on expanding to more countries soon – stay tuned!

UK: 4 to 9 business days, (free shipping).

We use reliable courier services such as DHL and FedEx for our deliveries.

If your order hasn’t been shipped yet, we may be able to update the address. Contact us as soon as possible.

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@homelytouch.co.uk and we’ll be happy to assist you.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order.

Simply contact our customer service with your order number and the item(s) you’d like to return. We’ll guide you through the steps.

Return shipping costs are not covered by us unless the item was faulty or incorrect.

Once we receive your return, it usually takes 10 business days to process your refund or exchange.

Please contact us immediately with photos. We’ll make sure to resolve it quickly.

Refunds are issued to the original payment method used at checkout.

Returns requested after 30 days are not accepted, but feel free to contact us – we’ll do our best to help.